Cleaning Service FAQ: What to Know Before You Book

No. Plenty of customers are at work during their cleaning. Leave a key, share a door code, or tell us how to get in when you book.

Deep cleaning, move-in and move-out cleaning, and heavy-duty cleaning all include it. On a standard visit you can add it as an extra.

Yes. Every cleaning includes the products, tools, and equipment, vacuum and ladders included, so there is nothing you need to buy or set out.

A deep clean goes after normal, lived-in buildup like baseboards, grout, and dust up high. Heavy-duty cleaning is for homes that have gone six months or more without a real clean, and adds wall washing, cabinet interiors, and the spots under sinks.

Inside the cabinets, closets, drawers, fridge, and microwave, plus baseboards, spot-cleaned walls, bathrooms, and every floor. Inside the oven can be added.

Most cleanings have a flat price based on square footage, bedrooms, bathrooms, and the condition of the home, plus any add-ons you choose. Heavy-duty, extreme, and custom cleanings are billed by the hour per cleaner. You see the price before you book.

Yes. Choose weekly, every-other-week, or monthly visits when you book. Every recurring visit gets a discount, and the more often we come, the bigger it is.

Cancelling or rescheduling is free with at least 48 hours' notice. With less than 48 hours' notice, a $50 cancellation fee applies.

Yes. We're licensed, insured, and bonded, and every cleaner passes a background check and our training before their first job.

Tell us within 24 hours of the visit and we'll come back to fix it at no charge.

You pay by card when you book, through Stripe's secure checkout, so there's nothing to pay on the day. Apple Pay and Google Pay work too on supported devices. By booking, you authorize us to charge your card for the total.

Yes. Call us and we'll set up the booking with you. We'll still create an account for you, since payment happens online and the account is where you can review or change a booking at least 48 hours ahead.

Yes. Add their name in the notes when you book and we'll do our best to send them. Recurring customers get the same cleaner whenever possible.

Our standard cleaning starts from $125, deep cleaning from $247, and move-out cleaning from $247. An apartment usually lands at the lower end because it is smaller, and you see the exact price as soon as you enter the size online.

Cincinnati, West Chester, Mason, Liberty Township, Indian Hill, Sharonville, Blue Ash, Milford, Loveland, Norwood, Monroe, and Bethany. Our Service Areas page has a ZIP code checker.

Many households book one a few times a year, often in spring and fall, with regular cleanings in between. Homes with pets or lots of foot traffic may want one more often.

Go to our booking page, choose the service, enter the size of your home, and pick a date and time. Same-day cleaning is available for an extra fee when we have an opening.

Every cleaner is background-checked and trained, and we are insured and bonded. Many customers leave a key or a door code for every visit.

Tips are never required. If you would like to leave one, you can add it when you book.

Of course. The products we use are safe for kids and pets. Let us know about your pets when you book, and if one is nervous around visitors, a closed room helps the visit go smoothly.

It depends on the size of the home and the type of cleaning, and you'll see an estimated time when you book. A deep clean of an average home usually takes 5 to 6 hours.